top of page

shipping and refund policy.

For event tickets.

All tickets can be cancelled free of charge until 24 hours before the originally booked event date.

Customers need to get in touch with us to be rebooked to another date than initially and originally booked latest 24 hours before the booked event date. No rebooking possible after the event date has passed. No refund for no shows or late arrivals on the day of the event.

The contact for the refund is:

Event tickets will only be refunded by Play Marketing SLU if bought on In case you bought your ticket with another seller, please read their T&C or get in touch with them for that. The purchase price will be refunded, but not any advance booking fee, shipping costs, travel costs or any other fees and costs.

The organiser reserves the right to change the time within 48 hours and/or venue of the event. The event tickets retain thereby their validity. No refund.

Refunds (if applicable) 
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

For physical goods.

Contact Us.
For questions about returns and exchanges, please email us at

Orders are released for dispatch after confirmed approval of the payment method or registration of the receipt of payment. The stated delivery times apply from the day following the payment instruction in the case of normal order volume. No delivery will be made on Sundays and public holidays.


Please note: In the case of cross-border delivery, further taxes (e.g. in the case of an intra-Community purchase) and/or duties (e.g. customs duties) may be incurred in individual cases, which are to be borne by the customer.


We ship all items ordered on our website with DHL GoGreen in Germany to offset our CO2 emissions generated during transport.


Free shipping within Germany. Delivery time approx. 3-7 working days.


Europe + Switzerland.
Delivery time approx. 4-10 working days

Where to? Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden.

Free shipping on orders over 200,00€.

For orders up to 200€: Shipping costs 15,90 €


Rest of the world.
Delivery time approx. 4-14 working days

Free shipping for orders over 200,00€.

For orders up to 200€: Shipping costs 19,90 €


Return shipping.
We want to avoid returns as much as possible to save resources and protect our environment. A return not only means unnecessary production (we have finished the T-shirt just for you), but also a renewed burden on the environment through the return shipment.

We don't really assume that you won't like something, because we really do design and produce everything with a lot of love. Of course, we also wear our clothes ourselves!

All our items meet the highest quality standards. However, in the rare case that something does go wrong, please contact us at so that you can return the goods to us.


But hey... stop sending products back and forth like crazy.
Let's start consuming in a new conscious way.


Think about what size you want before you buy. On the product pages, you'll find exact sizing information to help you determine your size.

If it still doesn't fit, maybe the shirt will find another use before you send it back. Maybe you know someone who likes it and it fits?


To initiate the return process, please contact us. For the sake of the environment, we do not include a printed return label.


I think my item is a mis-production!
As you know, we finish your items only for you after you have placed your order - straight from the printer into the box, so to speak. In exceptional cases, therefore, the edge or a discolouration of the print palette may be slightly visible. If this happens to you: don't panic. Take a deep breath in and out (a great awareness exercise) and put it in the washing machine. Because it will disappear after the first wash and subsequent drying - I promise! Why is that? The fabric has to be pre-treated for printing. After washing, the treated textile fibres have recovered and straightened up again - just like you.


If your piece still looks strange after washing, please send me a photo to so we can check what's wrong. 


Still want to return an unwanted item?
We understand, sometimes a shirt just isn't right for you and you want your money back. As long as the item is still in its original condition, we accept returns, subject to the rules listed below, which include fair use rules.

If you return an item within 14 days from the date of delivery or the date your package was ready for collection, we will arrange a refund using your original payment method.

We will do our best to process your refund within 14 days of receiving your returned item.

As we are a very small team (only Marcel & Luisa), delays may occur. We are sorry!


All returned items should be sent back to us in their original condition, including the price tag if available.

Of course it is okay to try on an item as you would in a shop, but please do not wear items you are returning.

All returns are checked on arrival. If an item is returned to us damaged, already worn or otherwise in an unacceptable condition, we will not be able to issue a refund and may return the item to you (and ask you to pay the delivery charge).

Enclose your completed return slip/delivery note or a similar note with the return. If the return slip is missing or incomplete, the return may not be processed. Upon arrival of your return, your return will be processed according to the information on the return slip. Please note that this process can take up to two weeks. The amount will be refunded via the payment method you previously used.


And after that?

We do not accept returns for unwanted items after the respective return periods. If you try to return something, we may send the item back to your default delivery address and ask you to pay the delivery costs.


Can I exchange my item?
Unfortunately not. Please return your item and place a new order.


Who pays the delivery costs of the refund?
Since we want to avoid refunds as much as possible and the garment was printed especially for you, you bear the cost. We hope you understand this.

All our garments are unisex, which means they fit everyone. 

If you don't like something as much as you expected... maybe you want to ask your mum, dad, sister, uncle, great-aunt, great-grandma or neighbour if they wouldn't like it? We want to avoid unnecessary environmental pollution by sending goods back and forth.

On the one hand, we achieve this by avoiding overproduction by printing on demand.

On the other hand, you can do your part by ordering only the products and sizes that fit and please you.


If a product arrives faulty (it can happen to even the best of us, sorry!), please contact us at and we will make sure you get a new one right away. 


How does the return process work?
We would like to show our side of the return process and create transparency.

Write us an email so that you can receive a return form.

Print out the return form. (If you don't have a printer, you can also write your details on a piece of paper).

Include the order number for the return on the return form. This is the only way we can identify your package.

Add the completed return form to your parcel.

Address the package to the return address.

Take the parcel to a parcel shop and send the parcel with a consignment number so that you can also track the parcel.


Who is responsible for the return?
Please make sure that your items are securely packed and cannot be damaged in transit.

As the package is your responsibility until we receive it, please be sure to get a proof of delivery!


Please do not send the product back to us freight collect or uninsured! The customer is responsible for the shipping costs of the return. We recommend insured shipping with a tracking number. Please have a return receipt issued and keep it safe in order to be able to prove your return in case of loss.


Did you receive my return?
1. proof of delivery and return number
Until your return arrives at our warehouse, you are responsible for the goods. Therefore, please be sure to get a proof of delivery when you take your return to the post office. You can keep track of the status of your return using the return number on your receipt.

Each QR code is unique to that particular order. Therefore, it is unfortunately not possible to return multiple orders in the same package. Please only return items from one order in one package so that we can process your return correctly.

2. return period
Please allow up to 14 working days (excluding weekends and public holidays) for your return to reach us.

3. arrival of the return
All returned items will be checked on arrival. If an item arrives in already worn or damaged condition, or is otherwise in unacceptable condition, it may be refused and we may have to return it to you. You will be responsible for the cost of re-delivery.

4 Confirmation email
We'll send you a confirmation email once we've checked the returned item.

pay refund
Anchor 1
bottom of page