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right of withdrawal.

Consumers – Consumer is every natural person who enters into a legal transaction for a purpose that is outside its trade, business or profession – may withdraw from their contractual declaration within contracts for valuable consideration under following conditions: 


Consumers are entitled to a right of revocation in the case of distance selling contracts. As a consumer, you therefore have the right to revoke your contractual declaration in accordance with the following revocation instructions:


You have the right to revoke this contract within fourteen days without giving any reason.


The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

The right of withdrawal shall expire prematurely as regards the following:

The right of withdrawal shall expire prematurely in case of a contract for the supply of digital contents in non-physical medium if the entrepreneur has started the execution of the contract, after the consumer

  1. has expressly agreed that the entrepreneur shall begin with the execution of the contract before the withdrawal period ends,

  2. has confirmed the knowledge of losing his right of withdrawal by consenting the start of the execution of the contract

The right of withdrawal does not apply to event tickets that have been booked 14 days prior to the event and the consumer has visited the event.


In order to exercise your right of withdrawal, you must send us

Play Marketing S.L.U.
Avd. d'España 1, Piso 1D
ES-07800 Ibiza

Telephone: +34 690866403

by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the revocation
If you withdraw from the contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. In the case of sales contracts in which we have not offered to collect the goods ourselves in the event of cancellation, the following applies: We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.


Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


Model cancellation form
(If you wish to cancel the contract, please complete and return this form).


Play Marketing S.L.U.
Avd. d'España 1, Piso 1D
ES-07800 Ibiza

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)______________________

Name of consumer(s)______________________

Address of consumer(s)____________________

Signature of consumer(s)___________________

Signature of consumer(s) (only in case of paper communication)


(*) Delete where inapplicable.

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